a) these are agreed upon with the company RHEIN LIMOUSINE NRW GmbH
b) these do not exceed the usual extent of a chauffeur ride.
In case of inability or impossibility, liability for damages and / or fulfillment is excluded.
a) up to 30 days before the planned start of the trip 10%
b) from 29 to 11 days before the planned departure date 25%
c) from 10 days before the planned departure date 50%
d) from 3 days before the planned departure 100%
a) up to 2 days before the planned start of the trip 20%
b) up to 1 day before the planned departure 30%
c) up to 12 hours before the scheduled departure 70%
(Exception for airport or city transfer: 20 %)
d) within 12 hours or at No Show 100%
a) up to 2 days before provision from respective station 25%
b) until 1 day before provision from the respective station 80%
c) within 1 day or at No Show 100%
For large orders, a cancellation fee in the amount of the order value must be paid in the event of cancellation after an order confirmation has been issued. At least 3 hours or 8 hours must be paid as compensation after the start of the journey, depending on the type of journey. The right to compensation is not applicable if the cancellation is due to changes in services provided by the company RHEIN LIMOUSINE NRW GmbH. which are substantial and unreasonable for the customer. Further rights of the customer remain unaffected. For external services (e.g. hotel, restaurant reservations, helicopters, etc.), which are provided by our partners, their cancellation deadlines and fees apply, which we will present with the order confirmation without surcharge..
a) The customer is liable for all unlawful damage to the vehicle and to the driver caused by him/her, personally and without limitation.
b) In addition, the customer is personally and without limitation liable for all damage caused by the use of the vehicle for a prohibited purpose (clause 5).
c) The legal liability regulations remain unaffected. The customer will bear the damages resulting from transmission errors, misunderstandings and mistakes in telephone, telegraphic, wireless or telex communication with the customer or with third parties, provided that the damage was not caused by RHEIN-LIMOUSINE FRANK BUSJAN e.K. The company RHEIN LIMOUSINE NRW GmbH reserves the right, for reasons of security, to obtain confirmation for orders received by telephone, telegraph, wireless or telex. If the company RHEIN LIMOUSINE NRW GmbH confirms messages received by telephone, telegraph, wireless or telex in writing, the customer must immediately object to deviations between such messages and the written confirmation..
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